How ShipWise Built a Custom Support Forum That Matches Their Brand

Ian Ruta
Supersparks
Customer Story
October 3, 2025

We are thrilled to share that more SaaS companies are choosing Supersparks to power their support communities. Our latest: ShipWise, a shipping management platform that now features a fully branded community forum within their Webflow website.

Shipwise's Carrier integrations topic page

By integrating Supersparks with their Webflow site and existing Memberstack member base, ShipWise not only built a community hub where staff and users help each other, but also styled every element in the Webflow Designer to match their website's design system.

Every forum post, comment, and topic page lives in Webflow CMS, transforming support conversations into SEO-friendly content that drives organic traffic. Questions that once disappeared into email threads or live chats now become searchable resources that help future users and boost search rankings. This is especially valuable in 2025, as Google continues to promote forum content in search results.

Forum post page from a customer support request

ShipWise's forum doesn't look like a tacked-on afterthought. It looks like it was always part of their product experience. Member profile details from Memberstack automatically display with each post, creating a genuine sense of community while reducing repeat support requests. By leveraging Supersparks' engagement features like reply notifications, topic following, profile pages, and upvoting, they're keeping users engaged and encouraging ongoing conversations.

Public profile page with user activity

See the forum in action at https://www.shipwise.com/community

Ready to transform your Webflow site's support experience? Supersparks integrates seamlessly with Webflow to create community features that match your brand. Check out our templates library to build a new community site, or watch this tutorial to add community features to your existing site.

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How ShipWise Built a Custom Support Forum That Matches Their Brand

ShipWise integrated Supersparks with their Webflow site and Memberstack to create a branded community hub. Every forum element was styled in Webflow Designer to match their design system perfectly

How ShipWise Built a Custom Support Forum That Matches Their Brand

We are thrilled to share that more SaaS companies are choosing Supersparks to power their support communities. Our latest: ShipWise, a shipping management platform that now features a fully branded community forum within their Webflow website.

Shipwise's Carrier integrations topic page

By integrating Supersparks with their Webflow site and existing Memberstack member base, ShipWise not only built a community hub where staff and users help each other, but also styled every element in the Webflow Designer to match their website's design system.

Every forum post, comment, and topic page lives in Webflow CMS, transforming support conversations into SEO-friendly content that drives organic traffic. Questions that once disappeared into email threads or live chats now become searchable resources that help future users and boost search rankings. This is especially valuable in 2025, as Google continues to promote forum content in search results.

Forum post page from a customer support request

ShipWise's forum doesn't look like a tacked-on afterthought. It looks like it was always part of their product experience. Member profile details from Memberstack automatically display with each post, creating a genuine sense of community while reducing repeat support requests. By leveraging Supersparks' engagement features like reply notifications, topic following, profile pages, and upvoting, they're keeping users engaged and encouraging ongoing conversations.

Public profile page with user activity

See the forum in action at https://www.shipwise.com/community

Ready to transform your Webflow site's support experience? Supersparks integrates seamlessly with Webflow to create community features that match your brand. Check out our templates library to build a new community site, or watch this tutorial to add community features to your existing site.

About the author
Ian Ruta

Ian is the founder of Supersparks. He has used no-code to build his own side projects, MVPs for startups, and internal tools for SMEs. He is passionate about inspiring no-coders to do the unthinkable and start their own tech ventures.